So today was my first appointment to put the retainer. Alice was very friendly, knowledgable and super patient with me with a lot of questions! I felt very ease for the entire time with her. She went over one by one, step by step at the end of my session with her I felt confident to on/off my retainer. Also she went over how to take care of it and what my options are to do so as well. How nice!! I am very looking forward to do this! All the staff there at the Kailua Office are very nice too.